"Modern." "Client-focused." "Seamless." Those words describe an intention. They do not tell you what the experience is actually like. So rather than claim them, here is the test we apply to our own decisions, and what it has changed.
Does this fit into the client's life, or does it ask the client to fit into ours?
That is a question about our process, not anyone else's. A lot of how conveyancing runs was designed around what was practical for a firm managing paper files. Some of that still makes sense. Some of it survives because nobody went back and looked at it. The parts worth changing are the ones that ask you to work around the firm: printing and scanning, waiting days for an answer, taking time off to prove who you are in person.
Here is what that looks like once it turns into actual service.
| How it often works | With Zettle Conveyancing | Why it matters to you | |
|---|---|---|---|
| Getting started | Printed forms or static PDFs to fill in and send back | Interactive online forms that save as you go | Start in minutes, with no printer or scanner |
| Contract review turnaround | Commonly a few business days | Within 4 business hours | Decide while the property is still available |
| Contract review cost | Usually charged per review | Free and unlimited while you are house-hunting | Compare as many properties as you need without fees adding up |
| Talking to your conveyancer | Phone tag and email queues | Direct in-app chat during business hours | Written answers you can go back to later |
| Documents | Email attachments and physical folders | Encrypted in-app vault for every file, form and contract | Less exposure to email interception, and everything in one place |
| Identity check (VOI) | An in-person visit to an office or Australia Post | Digital VOI through smartphone biometrics (Livesign) | Complete a mandatory check without going anywhere |
| Fees | Hourly rates, or itemised charges that grow as the matter runs | One fixed fee, quoted in full before you commit | Know what it costs before you start |
The four-hour standard
4 business hours. That is our contract review turnaround.
A contract review that takes several days can arrive after the decision has already been made. When you are comparing properties week to week, that is the difference between advice you can act on and advice that confirms what has happened. Four business hours is the standard rather than the exception, so you get a professional read while the property is still in play.
Advice you do not have to ration
That turnaround is not a one-off, either. While you are house-hunting, your reviews are free and unlimited, because working out which property is right should not mean paying per look. Have every serious contender checked, compare them properly, then commit to the one that stands up.
Simple enough to do from your phone
Getting started is interactive online forms that save as you go, so you can begin on the train and finish at home. The identity check every property transaction requires is done digitally through smartphone biometrics with Livesign, so there is no trip to an office. And when you have a question, you message your conveyancer in the app and get a written answer you can come back to, rather than a voicemail you have to remember.
Security, because the stakes are real
Property settlements involve large transfers on known dates, which is exactly what makes them a target for payment redirection fraud. That is the reason your matter does not run over email attachments and shared folders. Every file, form and contract sits in an encrypted in-app vault, so your information stays in one place rather than scattered across inboxes.
A fee you can budget around
You should know what conveyancing costs before you commit. So the fee is a single fixed price, quoted in full before any work starts, rather than an hourly rate or a set of charges that quietly grow. The amount depends on your state and whether you are buying or selling, and you see the exact figure when you get your quote. Asking a question never costs extra.
Still unfinished
None of this is technology for its own sake, and none of it is finished. The test stays the same: does a change fit into the client's life, or ask the client to fit into ours? Wherever the answer is still the second one, there is something left to improve.
Buying or selling? Get a free contract review before you commit.
