In our experience, buyers misunderstand the cooling-off period in two directions. Some treat it as a safety net they'll never need and don't use the window to get the contract reviewed; others assume it's longer or more forgiving than it is.
The things we see trip people up:
- Buying at auction and expecting to cool off — cooling-off never applies to auction purchases, in any state.
- Telling only their conveyancer they want to withdraw, not realising the decision has to reach the seller or their agent before the deadline.
- Leaving it to the last day, so there's no room if something goes wrong.
What we do is use the window for what it's designed for — reviewing the contract and giving advice — and, if a buyer decides to withdraw, make sure notice reaches the seller in time, accepting the small penalty deducted from the deposit.
The takeaway: the cooling-off period only helps if you act within it and tell the right person — don't wait until the last day.