Meet Darren
Darren Welsh is the Director and Finance Broker at Vision Finance Collective, a Brisbane-based mortgage brokerage with a team of 11 across Australia and offshore. With a background in banking and a deep understanding of complex lending scenarios, Darren specialises in helping self-employed clients, first home buyers, and sophisticated investors, many of whom are managing multiple property purchases or navigating commercial lending.
Since launching Vision Finance Collective just 18 months ago, Darren has grown the business through a combination of sharp financial acumen, strategic acquisitions, and an unwavering commitment to client outcomes. He’s hands-on, experienced, and selective about the partners he trusts to handle key parts of the finance journey — including conveyancing.
The Challenges of Traditional Conveyancing
Before working with Zettle, Darren relied on clients to select their own conveyancer. This often resulted in unpredictable outcomes and last-minute surprises.
“Every file felt different. You’d be dealing with someone new each time who didn’t work at the same pace or standard. We’d get an urgent email 10 minutes before settlement asking for something, and that just throws everything off,”
Darren recalls.
The lack of consistency made it hard to deliver the kind of experience Vision Finance Collective is known for.
“We’re very picky about who we work with. Our reputation depends on clients having a smooth journey and that includes how their conveyancing is handled.”
Why Zettle Stood Out
Darren discovered Zettle through a referral and was immediately struck by the platform’s broker-focused approach. From the ease of referrals to the visibility it offers, Zettle stood out as a solution that could keep up with the fast pace and complexity of his deals.
“The app really impressed us. Especially the ID process, which gives peace of mind when dealing with clients remotely. Being able to log in and see the PEXA workspace is a game-changer. No one else offers that.”
Zettle’s blend of legal expertise and digital efficiency was exactly what Darren had been looking for.
Seamless Onboarding and Speedy Support
Getting started with Zettle was “so simple,” says Darren.
“With other conveyancers, you’re picking up the phone and hoping for the best. With Zettle, there’s the portal, the phone, and multiple referral options. I put a client through the system and they were contacted within the hour. That speed makes a difference.”
Real-Time Visibility, Reduced Admin
Zettle’s biggest day-to-day impact? Transparency.
“Knowing where every transaction is at is a huge benefit. We need to know two days out if there’s an issue. With Zettle, we do. That kind of line of sight just isn’t there with traditional conveyancers.”
This clarity helps Darren’s team stay ahead of potential roadblocks, reduce admin, and provide clients with accurate updates without chasing multiple parties.
Protecting Clients, Enhancing Reputation
Zettle has also helped uncover hidden risks in contracts — like one case where a tenant clause might have delayed settlement. The Zettle team spotted it early, jumped on the phone, and worked with all parties to resolve it quickly.
“That kind of proactive support is rare. It saved us a major headache and showed the client that we were on top of everything. It builds trust and that trust turns into more referrals.”
A Better Client Experience
With clients spread across Australia, Darren values how Zettle helps deliver a consistent, professional experience.
“The feedback has been great. Clients feel supported, everything’s clear, and they’re not stuck chasing updates. Our buyers agent even switched to Zettle after seeing the difference.”
For brokers, it’s the rare partner that improves the process for everyone involved. The client, referrer, and solicitor.
Final Thoughts
Zettle isn’t just about tech. It’s about trust, reliability, and results. For Darren, it’s helped Vision Finance Collective settle deals faster, improve client satisfaction, and motivates staff through the referral bonus provided by Zettle for every settled matter.
“It’s just so convenient. The app makes everything seamless, and the support is always there, even after hours. My team is happier, our clients are happier, and we’re running more efficiently. Zettle isn’t just smart tech, it’s a true partner in our business that helps us deliver better service every step of the way.”
— Darren Welsh, Director, Vision Finance Collective
Ready to simplify your workflow and deliver a better client experience?
Sign up to the Zettle referral program in just 30 seconds.
Prefer to talk it through? Book a 15 Minute Meeting to learn how Zettle can work for your business and your clients.
